Microsoft rolled out a new add-on to its Premier support program on August 10 that is aimed at companies with mission-critical needs. That new add-on, “Premier Mission Critical,” is designed to provide the “fastest response times available from Microsoft” to get a business back up and running if an incident...

Let your customers know that Microsoft support for the Windows XP with Service Pack 2 (SP2) and Windows Vista Release to Manufacturing (RTM) operating systems will end July 13, 2010. Help them plan system and operating system deployments to ensure that they maintain access to Microsoft support and updates...

Through Premier support, customers can receive the benefits of proactive-support services that helps them minimize IT risk, reduce down time and save money.  Microsoft recently published a ROI calculator where businesses can enter their specific business information and IT needs to understand their...

Mitch Tulloch, a Microsoft Most Valuable Professional and lead author of the just-published (and hot-selling) Windows 7 Resource Kit (Microsoft Press, 2010; ISBN: 9780735627000; 1760 pages), has created a short e-book called “What You Can Do Before You Call Tech Support.” Here are the opening paragraphs...

Automated diagnostics, new online forums, and “Fix its” in Windows 7 help customers help themselves. For routine computing issues, it’s not always convenient to call a customer support line and talk to a technology professional. Wouldn’t it be nice if the software could fix itself, or at least point...

his advance notification provides the software subject as the bulletin identifier, because the official Microsoft Security Bulletin numbers are not issued until release. The bulletin summary that replaces this advance notification will have the proper Microsoft Security Bulletin numbers (in the MS yy...

Microsoft for the first time has said it will pay a financial penalty if it doesn't reach its service-level goals for a technical support product. A new service called Premier Mission Critical Support is now available, to which Microsoft has attached a 30-minute response-time guarantee, said Bryan...

Announcing the Microsoft Fix it for me Blog Have you ever come across a Microsoft Knowledge Base (KB) article or been presented with a Windows Error Reporting (WER) solution and asked yourself, why can't Microsoft just fix this for me? Today KB articles and WER solutions provide you with a list of...

SEPTEMBER 2007 Windows Vista Dealing with a new operating system should make your life easier, not harder. Fortunately, this is the case with Windows Vista, thanks to features that make key management tasks much more flexible and hands-free. Check out our step-by-step guide to using BDD 2007 for a simple...

SEPTEMBER 2007 Windows Vista Dealing with a new operating system should make your life easier, not harder. Fortunately, this is the case with Windows Vista, thanks to features that make key management tasks much more flexible and hands-free. Check out our step-by-step guide to using BDD 2007 for a simple...