Codename Service Desk is now announced as Service Manager 2007.

The public beta should be out in the next couple of weeks. CMDB will the core for this new product, aggregating information from all other System Center products and thereby offering the highest fidelity of information. Key to the new product is "self-service", enable an end-user to get serviced.

System Center Service Manager beta 1 will be publicly available within 45 days. Ken van Hyning was invited to stage to demonstrate Service Manager. Ken showed that self-service portal allow the user to request software, search knowledge and see announcements. A really great demo was the request for software and the approval process. Ken also showed a Vista Sidebar gadget, connecting to Service Manager, show your requests and messages! Screens were showed to approve the software request and after that; Visio being streamed to the desktop using Softgrid.

 Service Manager: Analyst Console
 Service Manager: Request Software
 Service Manager: Request Submitted
 Service Manager: Self Service Portal
 Service Manager: Approval Email
 Service Manager: Approval Webpage
 Service Manager: Assets
 Service Manager: Search
 Service Manager: Vista Sidebar Gadget (check at source)