Microsoft and Travelport Team to Help Airlines, Travel Industry Suppliers and Travel Agencies Enrich and Personalize the Traveler Experience

Posted by sumeethevans on October 22 2008, 6:48 PM. Posted in Microsoft Corp.

Microsoft and Travelport today announced they are teaming together to develop an integrated set of services targeted for the travel industry to address challenges faced by travelers, suppliers and travel agents. Through the collaboration, Microsoft and Travelport will explore the development of services designed to improve the traveler experience and to provide airlines, travel suppliers and travel agencies, including travel management companies (TMCs) and online travel agents (OTAs), with new revenue and cost reduction opportunities, broader distribution reach, and improved customer satisfaction and loyalty. The services are slated for the first quarter of 2009.

“In bringing together Microsoft’s rich, interactive technologies with Travelport’s deep marketplace of travel content and informed choice, we are creating a completely innovative solution for the travel industry,” said Geoff Cairns, worldwide managing director of Hospitality at Microsoft. “This will improve the traveler experience with a new level of personalization and change how suppliers, TMCs and OTAs reach travelers.”

In the travel industry, Microsoft is focused on helping airlines and service providers deliver a highly personalized travel experience across all channels and from all devices. This includes helping service providers to better identify travelers, understand their individual preferences and needs, and build a strong emotional connection through all stages of travel.

Travelport is the leader in Web-based travel e-commerce and provides the most relevant, cost-efficient technologies and services available to participants throughout the global travel distribution chain. The company processes 1.1 billion travel transactions per day. More than 63,000 travel agencies, the world’s leading travel suppliers and corporations globally rely on Travelport to drive productivity, lower operating costs and serve millions of travelers throughout the world.

This engagement builds on a history of Microsoft and Travelport working together on innovative technology solutions in the travel space. Previously, the two companies have collaborated to create ground-breaking solutions, such as Travelport’s e-Pricing shopping technology, which was originally developed for Expedia and now benefits all Travelport customers, and Travelport Cache Control, which was developed with Microsoft. Travelport also provides the Microsoft corporate travel booking solution.

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