Sometimes, software isn't so magical. Even for Bill Gates.

For the opening piece in our series on Gates leaving daily life at Microsoft, one goal was to give a clear picture of the Microsoft co-founder's role inside the company, as a gauge of the impact his departure will have. As part of that, I went back through the internal e-mails turned over in the antitrust suits against the company, looking for new insights into his personality.

Read on past the jump for one of the gems that turned up, showing Gates in the role of chief rabble-rouser. (Original document: PDF, 5 pages.) It shows that even the Microsoft co-founder -- who champions the "magic of software" -- isn't immune to the frustrations of everyday computer users. Keep in mind that this was more than five years ago, so it doesn't necessarily reflect the specific state of things now. At the bottom, see what Gates said when I asked him about the message last week.

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