Tuesday’s announcement from Microsoft regarding the removal of Drive Extender from Windows Home Server has sent shock waves across the web. Whilst I thought the company would undoubtedly take a beating in the press for the decision, I’ve been amazed at the scale of the community response. The response has been awesome – a true measure of the passion that exists in the community for this product.
Inspired by the thousands of comments I’ve read over the last few days, I took the opportunity to write to Microsoft’s CEO, Steve Ballmer, regarding the situation.
In truth, I have little knowledge of how Steve Ballmer’s customer feedback loop works with regard to how emails are received, who reads them and how they’re responded to. However, this morning I received the following CEO-class succinct reply:
From: Steve Ballmer Sent: 26 November 2010 05:30 To: Terry Walsh Subject: RE: MVP Feedback – Windows Home Server “Vail” Crisis
Let’s look into it
So, clearly there’s never going to be any promises, but with hundreds of comments sent by you to Microsoft directly via the Connect website, and a heads up to the guy at the top of the tree, I trust Microsoft are now clearly aware of the passionate views of the community around this issue.
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