Longtime Windows development chief James Allchin wrote in a January 2004 e-mail to Microsoft CEO Steve Ballmer and company co-founder Bill Gates that the software vendor had "lost sight" of customers' needs and said he would buy a Mac if he wasn't working for Microsoft.

"In my view, we lost our way," Allchin, the co-president of Microsoft's platform and services division, wrote in an e-mail dated Jan. 7, 2004. The e-mail was presented as evidence late last week in the Iowa antitrust trial, Comes v. Microsoft Corp.

"I think our teams lost sight of what bug-free means, what resilience means, what full scenarios mean, what security means, what performance means, how important current applications are, and really understanding what the most important problems our customers face are. I see lots of random features and some great vision, but that does not translate into great products." Continue At Source