First make sure that all the memory is recognized in the BIOS, then make sure your mo-bo´s max limit of ram. Also check your mo-bo´s manual about installing 4gb ram, might be something like on one I had.
My manual said:
"Note: due to standard PC architecture, a certain amount of memory is reserved for system usage, and therefor the actual memory size is less than the stated amount.
For example, 4GB of memory size will instead be shown as 3.xxGB memory during system startup."
Could also be CPU related.
If none of this gets you anywhere I´d call Dell Support.